What do I have to complete before picking up the vehicle? Check in information.

Spaceships operate a contactless pick up and drop off service using Key Codes. You must:

• Pay your full balance at least 31 days before pick up - Click here to pay your balance
• Complete your online check in at least 72 hours before collection. This includes adding driver licence details and photos for all drivers, all drivers electronically signing the Rental Agreement and a bank card being saved to your booking - Click here to Check-In
• From your bank card entered during the check in, Spaceships will freeze the relevant insurance excess amount within the 24 working hours prior to your hire.  You must ensure the relevant funds are available on the bank card. This is:
  • Bronze Cover - £2,500 for motorhomes or £1,500 for campervans.
  • Silver Cover - £250 for motorhomes and campervans.
  • Gold Cover - £0 for motorhomes and campervans.
• The bank card will also be used for any other applicable charges under our Terms & Conditions.

Once all the above is complete, we will then send your Key Code for picking up the vehicle to the email address associated with your booking. This can take up to 1 hour before your pick up time to come through.

Please note, if your online check-in is not complete AND any applicable security deposit is not able to be pre-authorised by 4pm the working day BEFORE your pick up, we will not be able to send your key code required for collection until we open the next working day. This means that if you are picking up on a Saturday and do not have these steps complete by 4pm on the Friday, you may have to wait till we open again on Monday morning to be able to pick up. 

These steps are your responsibility as the hirer to complete by the time frames specified. Spaceships will not refund, or be liable for any consequential events, losses or costs arising from a delayed pick up or cancellation due to these steps being incomplete. This includes, but is not limited to, costs or losses associated with a replacement vehicle, time lost, missed events, transport, accommodation, food, emotional distress etc.